Customers Thrilled With Service at Kissimmee

Just Brakes customer Wendy had this to say:

“I want to make sure the Center Manager at Just Brakes Service Center #62 in Kissimmee, Fla., knows about a very special employee. His name is David Acosta. He went over and above what I consider to be good customer service. He stayed an hour after closing time and reworked my rear brakes due to a problem with the drums. He was so polite and did a tremendous job at fixing my car and keeping me safe. This gentleman should be praised for his outstanding customer service and should be made an example for others to follow. I will definitely be back to this location with my other 2 vehicles.”

Kissimmee Customer Shares Satisfaction

Just Brakes customer Jerry had this to say about Just Brakes Service Center #626 in Kissimmee, Fla.

“I went to one of your stores located at 1907 North Main St. in Kissimee, Fla. If a brake job can be descibed as a pleasant experience, I sure had one.

I went in and told David that I needed pads on the front and back and rotors replaced because this is what I was told I needed by one of your competitors. Felix did an inspection and said that the rotors in fact didn’t need to be replaced and that the rear brakes were like brand new. He did find out that the calipers should be replaced. I was given a very detailed explanation, and was shown why, due to wear, on the old pads.
Now keep in mind I don’t know “jack” about brakes. They did the repair job in no time.

The brakes on my truck weren’t this good when it was brand new. David, Felix and the entire group at this store were just wonderful.

Had they not been honest they could have taken me to the cleaners on this job and I wouldn’t have known the difference. Their honesty and attention to detail was more than impressive. These young men need to be recognized for this.

In this day and time when consumers are regularly taken advantage of, this was refreshing and renewed my faith in the fact that there are honest people doing a good service because it’s the right thing to do in business.

You can be assured that I will pass this story along to anyone I know that needs a good brake job done by honest people. Thanks again to David, Felix and the entire staff.”

Turning to Those You Can Trust

Just Brakes customer Luanne describes her recent experience at Just Brakes Service Center #64 – Main in Mesa, Ariz.

“I am always a skeptic when I need repair work done. When Just Brakes told me what I needed repaired, I trusted them and agreed to everything they suggested. I had no idea my rear rotors were warped but now in the early morning, when I begin to back out of my driveway, I no longer hear a groan from the left rear of the vehicle. Imagine that. My car has 47K on it and I’m glad I decided to have my brakes serviced prior to putting on my new tires. Just Brakes has taken very good care of both me and my vehicle. I’m 54 with a deceased husband and father and didn’t have an experienced “mechanic” to give me advice. I feel as though I was NOT ripped off and I was NOT taken advantage of. Thanks for the great service.”

In Praise of Quality Customer Care

Just Brakes customer Armand had this to say after visiting Just Brakes #150 in Mansfield, Texas:

“I just wanted to take the time to commend your staff at the Mansfield, Texas, location. This is the first time I have used your service and I will not only recommend your company, but will be back for future service.

Your manager at this location was not only friendly, courteous and seemed like an old friend. Also, the brake technician explained everything in detail and presented a service I could not refuse.

I am 48 years old and have been to plenty of car repair locations in my time. The service I received has to be in the top five in my time. The manager even offered to drive me home while the service was done. I commend your organization and quality service I received.

Thank you and the staff of the Mansfield location.”

Michelle Describes Superior Service in Houston

Following her recent visit to Just Brakes Service Center #91 – Bellaire in Houston, Texas, Michelle wrote about her experience there:

“I had the best automotive experience with the center manager at Just Brakes ever! The manager was extremely professional, KNOWLEDGEABLE on all fronts, friendly and caring. I went in to get the brake and rotors replaced on my BMW and the service I received was unbelievable and enlightening.

The manager of the facility, Javier, went above and beyond to assist me. Not only were the brakes updated to perfection but he even recharged my BMW battery. The service technician who was working on my vehicle apparently left the car “powered on” and the battery was below power capacity after that incident. The manager immediately knew what the issue was and “power boosted” the battery which allowed me to be on my way and on time for work.

This was the first time I had ever had my BMW serviced by a non-BMW dealership service department. I was unsure at first, but later I was completely at ease after the manager informed me of his mechanical experience.

He knew EVERYTHING about my car, including the electronics. I was totally impressed. In closing, today it’s hard to maintain hard-working, knowledgeable, professional employees of his stature. This man deserves the best your company has to offer. YOUR COMPANY SHOULD NOT LET THIS EMPLOYEE “GET AWAY”. He’s a sure keeper. I’m a stickler for knowledge and customer service and 98% of the time my feedback is negative. Standard customer service does not warrant positive feedback in my opinion. This manager is superior.”

Welder Wowed by Palm Harbor Service Center

Just Brakes customer Stephen recently shared the following with us regarding his experience at the Service Center #606, Palm Harbor, Fla., location.

“Store 606 technician Jerry was the main reason we used Just Brakes for our brake service in addition to the diagnosis. He was professional at all times and explained the total situation with clear terms and courtesy. I am a welder and understand the mechanics of cars well. Jerry was correct, honest and straight forward with his diagnosis, and the car was repaired in a timely manner.

I would feel confident sending anyone, even someone with no knowledge of cars, to Jerry for excellent results and service. Please note the value of Jerry, not only in this case but for other people, especially ones with little car knowledge.”

Just Brakes customer Larry had this to say…

…about Just Brakes Service Center #804 – F.M. 78 in San Antonio, TX:

John was very informative on the defective parts I had and what I needed to fix the problem. He was very professional. Daniel was the first one I spoke to upon arrival. He was very courteous and had an excellent positive attitude which set the tone for the remainder of my visit. I would highly recommend this Just Brakes location to anyone. The service from everyone was exceptional in my book.

Just Brakes Customer Thomas had this to say…

…about Just Brakes Service Center #92 – HWY 290 in Houston, TX:

I took my car in a month ago for a complete brake reworking and suspension system at the store on the NW Freeway (Hwy 290 Service Center #92 – 14025 Northwest Fwy Houston, TX 77040). The price was great and the team there couldn’t have been better to work with. The car was finished the same day and for the price quoted. Even better, when I noticed the alignment was way off, the manager took the car to a neighboring shop to have the alignment re-done on his nickel. I didn’t really complain, I just wanted them to take a look at it. That care was truly unexpected and appreciated. We’ll be back.

Just Brakes Customer LaShawn Had This to Say…

…about Just Brakes Service Center #325 in Stone Mountain, GA:

The service I received at this location was great. Robert and Johnny were very friendly and had good customer service. I would definitely go back to the location again.

Just Brakes Customer Bethny had This to Say…

…about Just Brakes Service Center #82 in Pasadena, TX:

Brad and Earnest at the Spencer location in Pasadena were both extremely friendly and informative. They explained everything that I might need, what the cost was, and did not try to push anything on me that I did not need or want. You have gained a loyal customer. Thank you!